![]() ![]() To Apple I know you have a culture of accountability - make sure it extends to your customer support staff and it's consistent no matter where I go. Make sure your customers want to come back. So why pay for something I can't get the most out of? To the staff at the Apple Store in Chandler, you have one job do it. As a technologist, I appreciate the products that Apple produces, but if I am unable to receive support from the team when I need it, then I won't be able to get the most of the product. And if the staff is unable to discern this from the body language across the room, then I question their ability to serve the customer base that Apple has built with their products. I might add that I was not the only person waiting confused and irritated. Instead, the failure of sharing this information until I asked, made for an irritating experience. Sharing this bit of information would have set a clear expectation upfront when I arrived at the store. Really?!? There is no process for notifying the person sending people to the back on the current wait time? If it's too much to text him or walk over 20 feet to relay this information, you could write it on a whiteboard. "Why couldn't the person upfront notify me of this delay when I arrived?" i asked. One responded saying that they were in fact running 20 minutes or so late. ![]() After waiting for 10 minutes with no acknowledgement from any of the staff in the area I assumed in must be doing something wrong, so I approached three Apple employees just standing around, chatting with each other. ![]() I imagine there is some order (i hope?), but as a waiting customer, I had zero guidance as to where to wait, or what to expect. Just what's appears like a lot of other people wait. I thought that was pretty vague but figured there would some instructions once I got to the back tables. One of the Apple Store reps out front acknowledged my arrival for the appointment and asked that I "head to the back and someone will assist you". I arrived just a moment early and I checked in at exactly the time scheduled. My personal experience involved a scheduled appointment. I would hope the level of incompetence I observed is limited to this Chandler mall location. User ( 08:09) If you are looking to be treated like dirt this is the place for you! If you want to feel like your money is not wanted you must go here! If you like to be around rude people run here! User ( 08:32) I am amazed how Apple can be so innovative in tech and yet is unable to execute basic customer service operations. Seems their zone assignments where more important that getting customer in and out. I can understand if there was a shortage of people, I sat and watch as 3 members sat without anything to do. Had an appointment time, arrived early and had waited for over an hour to pick up a product I already paid for. Would love to see this changed! I love Apple products but they always lacked customer service. Representatives are rude when you try to explain your issue. Some representatives are working so hard and some standing still even when there are 10s of customer sitting and waiting for their turn. User ( 07:08) Scheduled multiple appointments and had to wait over 30mins every single time. I have been to one star stores, this is not one of them. Please do not pay attention to people who give low stars and have poor grammar and spelling, it's obvious they do not have the intelligence or emotional maturity to accurately rate them. This store needs to account for that by bringing in more employees to tend to customers in a timely manner or provide other ways of increasing the flow of customers through their store. Like any store, when it's crowded, customer service lags and at times decreases in quality. August 2017 I notice that people who give low stars can't spell and their grammar is awful! In any case, I have visited this apple store several times and they have OK service. The reason being is that they don't answer their phones. What Others Say about this business: User ( 09:04) November 2017 I initially gave this store 3 stars, now it's two. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |